Privacy Policy

This Privacy Policy explains how Cloakedt (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from www.cloakedt.com (the “Site”) or interact with us through any of our services (collectively, the “Services”).

By using our Services, you agree to the collection and use of your personal data as outlined in this policy. If you do not agree, please do not use the Site.

1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. Please review it periodically.

2. What We Collect

Information You Provide:

• Name
• Email address
• Phone number
• Shipping and billing addresses
• Payment confirmation (processed securely through our payment providers)
• Messages or queries sent to customer support

Automatically Collected Information:

• IP address
• Browser and device type
• Pages visited and time spent on the Site
• Shopping activity (e.g. items added to cart or wishlist)
  Collected through cookies and similar tracking technologies.

Information from Third Parties:

• Shopify (our website platform)
• Payment providers (e.g. Stripe, PayPal)
• Analytics and marketing services

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders (including international shipping)
• Provide customer support
• Send order updates and confirmations
• Improve and personalise your browsing experience
• Detect and prevent fraud
• Send marketing emails (only if you’ve opted in — you can unsubscribe anytime)

4. Cookies

We use cookies to:

• Save your preferences
• Analyse site performance
• Show you relevant content and offers

You can manage cookies in your browser settings. Disabling cookies may affect certain features of our Site.

5. Sharing Your Information

We may share your information with trusted third parties, such as:

• Payment providers
• Delivery partners
• Shopify
• Marketing and analytics tools

We do not sell your personal information.

6. How Long We Keep Your Data

We keep your data only as long as necessary to:

• Fulfil your orders
• Meet legal requirements
• Provide customer support
• Improve our services

7. Your Rights (UK GDPR)

As a UK-based customer, you have the right to:

• Access – request a copy of the data we hold about you
• Correct – fix incorrect or outdated information
• Delete – request that we erase your data
• Object – to certain types of processing
• Withdraw consent – for optional communications

To exercise any of these rights, email us at contact@cloakedt.com.

8. Security

We take appropriate measures to safeguard your information. However, no online system is completely secure. Please keep your account details safe, and let us know if you suspect any unauthorised access.

9. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please reach out to us: contact@cloakedt.com